1. Any order over HKD$400 can enjoy free delivery service.
- Excluding outlying islands
2. Delivery time:
- Once the order is confirmed, Shing Cheong Stationery Ltd. will arrange delivery as soon as possible, about 1-2 working days (except for orders in special areas)
- If Typhoon Signal No. 8 (or above) or the Black Rainstorm Warning is hoisted, the delivery service will be suspended or delayed until the next working day
3. Exchange:
- If the product is damaged or does not match the ordered product, please notify by phone or email within 3 days after receipt of the goods.The company will arrange for a replacement or return of the product when the customer next orders
- When the customer returns the product, please keep the complete packaging and parts, and the valid invoice issued by the company is valid
- If the product is damaged or solid, customers should not repair it by themselves, because the company and the maintenance company will not accept this way of replacement or return service
- Some special products and machines may need to be sent back to the factory for inspection and maintenance.The waiting time may take a long time, please pay attention.
- If the customer orders the goods by mistake due to their own problems, the company has the right to refuse to exchange or return the goods
4. Refund:
- The company will not accept refund service unless the product is discontinued or is out of stock for a long time
5. Offers:
- Special discounts for educational institutions, schools, colleges, universities, charities and non-profit organisations.
6. Payment:
- Shing Cheong Stationery e-store accepts payment by designated credit cards (VISA, Master, AE), Alipay, WeChat Pay, Apple Pay and Google Pay . All product prices listed are in Hong Kong dollars. The prices listed in our e-store may differ from the prices of the same products in our physical shops. The applicable price shall be the price listed in our e-store as at the date of purchase.
7. The company reserves the right of final decision when dispute arise.